Privacy Policy

1. Introduction

TradeInfra Networks LLP ("TradeInfra", "we", "us" or "our") operates the TradeInfra website and provides B2B trade facilitation and related platform services for business users, including Buyer and Supplier as members.

This Privacy Policy explains what personal and business-related information we may collect, why we collect it, how we use and disclose it, how we protect it, how long we may retain it, and how applicable privacy rights may be exercised.

This Privacy Policy is a privacy notice. It is not intended to replace the Website Terms & Conditions or the separate written agreement used for any specific export consignment.

2. About TradeInfra

TradeInfra is operated by TradeInfra Networks LLP, an Indian limited liability partnership. The registered office identified in the current TradeInfra transaction documentation is 1-44/1, Aravelli, Pegadapally, Jagtial, Telangana - 505452, India.

Official website: tradeinfra.net. Official contact: saikumar@tradeinfra.net.

3. Scope

• Visitors to the TradeInfra website.
• Businesses and individuals who submit a membership or account application.
• Approved Buyer and Supplier members and their authorised representatives.
• Persons who communicate with TradeInfra about platform services, verification, sourcing, enquiries or support.
• Personal information contained in business and transaction records that TradeInfra is required or permitted to process in connection with its services.

4. Definitions

• Personal Data: information relating to an identified or identifiable individual, or information treated as personal data under applicable law.
• Member: a person or business that has registered for or been approved to use member-only TradeInfra services.
• Buyer: a registered business seeking products or services through TradeInfra.
• Supplier: a registered business offering products or services through TradeInfra.
• KYC/KYB: identity, business and verification checks undertaken for onboarding, compliance, risk management or transaction support.
• Platform: the TradeInfra website and member-facing digital services made available by TradeInfra.

5. Information we may collect

5.1 Identity and contact information

• Name
• Email address
• Telephone/mobile number
• Job title or designation
• Business address and other contact details

5.2 Business and organisation information

• Company/legal name
• Company registration information
• GST, VAT, IEC and similar identifiers where relevant
• Business type and sector
• Products and services information
• Authorised representative information

5.3 Verification and KYC/KYB information

Where necessary and legally permitted, we may collect information and supporting documents required to verify an individual, business, authorised representative or transaction participant. This may include identification or registration information. We seek to collect only information reasonably necessary for the relevant verification purpose and may apply access restrictions and other safeguards to such information.

5.4 Commercial and transaction information

• Product catalogues and specifications
• RFQs, enquiries and quotations
• Purchase orders and invoices
• Certifications and licences
• Shipping, export and logistics information
• Inspection and quality records
• Transaction-related correspondence and records

5.5 Technical and usage information

• IP address
• Browser and device information
• Operating system
• Security and authentication information
• Website usage and diagnostic information

5.6 Cookies and similar technologies

We may use cookies and similar technologies for essential website operation, security, preferences and performance analysis, depending on the technologies actually deployed on the website.

6. How we collect information

• Directly from you when you register, complete forms, submit documents, request services or communicate with us.
• Automatically through website, security, analytics and similar technologies where implemented.
• From business verification providers, professional service providers and other authorised service partners where appropriate.
• From public or commercially available business records where permitted by law.
• From other transaction participants where necessary for a service, verification, dispute or compliance purpose and permitted by law.

7. Why we use information

• To receive, review and administer membership and account applications.
• To create, maintain and secure member accounts.
• To perform KYC/KYB and business verification.
• To identify and connect suitable Buyers and Suppliers and facilitate business communications.
• To process RFQs, enquiries, submissions and related platform activities.
• To provide requested sourcing, coordination and support services.
• To support transaction administration, documentation, quality or logistics coordination where applicable.
• To communicate about accounts, services, requests, security matters and platform changes.
• To prevent fraud, misuse, unauthorised access and other unlawful or harmful activity.
• To comply with applicable legal, regulatory, tax, customs, sanctions, anti-money-laundering and other compliance requirements.
• To maintain business, security, audit and dispute records.
• To improve website functionality, reliability and services.
• To send marketing communications only where permitted by applicable law and subject to applicable preferences or consent requirements.

8. Lawful processing and consent

We process personal data only for lawful and specified purposes and in accordance with applicable privacy and data-protection law. Depending on the processing activity and the law that applies, the basis may include consent, steps requested by the individual before entering into an arrangement, performance or administration of an applicable agreement, compliance with a legal obligation, prevention of fraud or security incidents, or another lawful ground recognised by applicable law.

Where consent is required, we will seek it through an appropriate affirmative mechanism. Withdrawal of consent does not necessarily affect processing that was lawfully completed before withdrawal or processing that may continue on another lawful basis.

9. KYC/KYB and verification

• TradeInfra may require verification information before approving or continuing a membership.
• Verification may include business registration, identity, authorised-representative and other supporting information reasonably required for the relevant purpose.
• Verification may be carried out internally or with authorised third-party verification providers.
• An account may be restricted, suspended or rejected where required information is not provided, cannot be verified, appears inaccurate or presents a legal, security or compliance concern.
• A verified member status is not a guarantee of the member’s financial condition, product quality, future performance, solvency or successful completion of any transaction.

10. Sharing and disclosure of information

We may disclose information only where necessary for a stated purpose, with appropriate authorisation, or as required or permitted by applicable law. Categories may include:

• Buyer and Supplier members participating in a relevant enquiry or transaction.
• Verification, technology, cloud-hosting and other service providers acting on our behalf.
• Payment, banking, insurance, logistics, inspection, customs or professional service providers where relevant to a requested service or transaction.
• Auditors, accountants, lawyers and other professional advisers.
• Courts, regulators, government authorities, law-enforcement bodies or dispute-resolution bodies where disclosure is required or permitted by law.
• Entities involved in a merger, restructuring, financing, sale of business or similar corporate event, subject to applicable law and appropriate confidentiality measures.

We do not sell personal data for money. We also do not authorise third parties to use personal data obtained through TradeInfra for unrelated purposes except where required or permitted by applicable law or independently provided by the individual to that third party.

11. International data processing and transfers

Because TradeInfra may work with businesses and service providers in multiple countries, information may be processed or accessed across borders. Where a law imposes specific requirements for cross-border processing, TradeInfra will apply the safeguards required by that law to the extent applicable to the relevant processing.

Where another jurisdiction’s privacy law applies to a particular individual or activity, additional rights or obligations may apply according to that law. TradeInfra does not represent that every foreign privacy law automatically applies to every user.

12. Data security

TradeInfra uses reasonable administrative, technical and organisational safeguards appropriate to the nature of the information and the risks of processing. Depending on the system and service involved, safeguards may include encryption in transit, access controls, role-based permissions, authentication controls, system monitoring, backups, confidentiality obligations and security procedures.

No internet transmission or information system can be guaranteed to be completely secure. Users are responsible for protecting their account credentials and for notifying TradeInfra promptly of suspected unauthorised access.

13. Personal data security incidents

Where TradeInfra becomes aware of a personal-data security incident, it will take reasonable steps to assess, contain, investigate and remediate the incident. Where notification to affected individuals, regulators or authorities is required by applicable law, TradeInfra will provide such notification within the timeframe and in the manner required by that law.

14. Data retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, to operate the platform, support a member relationship, perform requested services, comply with legal or regulatory requirements, resolve disputes, prevent fraud, maintain business records or protect legitimate rights and interests, subject to applicable law.

• Account and registration information may be retained while the account is active and for an appropriate period thereafter.
• KYC/KYB and compliance records may be retained for as long as reasonably necessary to meet verification, legal, regulatory, security or dispute requirements.
• Transaction and business records may be retained for the period required by the relevant transaction, applicable law, contractual obligations and legitimate dispute or audit requirements.
• Security logs and technical records may be retained for security, fraud prevention, auditing and legal compliance purposes.
• When information is no longer required and no legal or operational reason for retention remains, it will be securely deleted, anonymised or otherwise disposed of as appropriate.

15. Cookies and similar technologies

• Essential cookies or similar technologies necessary for core website functionality and security.
• Preference or functional technologies where used to remember settings.
• Analytics or performance technologies where used to understand website usage and improve performance.
• Third-party technologies where integrated into the website and lawfully used.

Cookie choices may be available through the website or browser settings, depending on the technology. Disabling essential technologies may affect website functionality.

16. Your privacy rights

Subject to applicable law and any lawful exceptions, an individual may have rights concerning their personal data, which may include access to information about processing, correction of inaccurate data, erasure where applicable, withdrawal of consent where consent is the basis, grievance redressal and other rights provided by the law applicable to that individual.

Where a foreign law such as the GDPR, UK GDPR, CCPA/CPRA or another jurisdiction-specific regime applies to particular processing, additional or different rights may be available under that law. Those rights apply only where the relevant legal conditions are met.

17. How to exercise privacy rights

Privacy requests may be submitted to saikumar@tradeinfra.net. To protect members and other individuals, TradeInfra may need to verify the identity and authority of the person making a request. We will handle valid requests within the period required by applicable law, subject to lawful exceptions and necessary verification.

18. Grievance redressal

Privacy-related grievances may be submitted to saikumar@tradeinfra.net. The grievance should include sufficient information to identify the requester, explain the issue and allow TradeInfra to investigate it. TradeInfra will review and respond in accordance with applicable law and its internal grievance process.

19. Children

TradeInfra is a business-oriented service and is not intended for children. Registration requires the applicant to meet the eligibility requirements in the Website Terms & Conditions. We do not knowingly seek personal data from children for independent membership purposes. If we learn that personal data has been submitted inappropriately, we may take appropriate steps under applicable law.

20. Third-party websites and services

The Platform may contain links to or integrations with third-party websites or services. Those third parties may operate under their own privacy policies and terms. TradeInfra is not responsible for the privacy practices of an independent third party, and users should review the relevant third-party information before providing personal data directly to that third party.

21. Information about other people

A member must not provide TradeInfra with another person’s personal data unless the member is authorised to do so and has a lawful basis for the disclosure. This includes information about employees, authorised signatories, directors, representatives and other individuals connected with the member organisation.

22. Changes to this Privacy Policy

TradeInfra may update this Privacy Policy to reflect changes to its services, technology, legal requirements or data-processing practices. The updated version will be published on the website with a revised Last Updated date. Where applicable law requires additional notice or consent for a material change, TradeInfra will follow that requirement.

23. Contact information

24. Applicable privacy law

This Privacy Policy is intended to be interpreted consistently with applicable Indian privacy and data-protection law, including the Digital Personal Data Protection Act, 2023 and related rules to the extent and from the date the relevant provisions apply, as well as other applicable laws governing a particular user or processing activity.

25. Member registration privacy notice

The following short-form notice is intended for placement immediately adjacent to the member registration form:

26. Document status

This Privacy Policy is intended for the TradeInfra website and member-registration relationship. It does not replace the separate commercial agreement executed for an individual export consignment.